New dive watch on it’s way

I flooded my dive watch the other day, my fault, the crown was not screwed down properly, so it went into Citizen for repair.

I was originally quoted a fairly high repair cost, but lets face it, with sea water inside for a week before they got it, virtually all the guts would have to be replaced.

But, as some know, this is my ‘wedding’ watch which I received instead of a ring many years ago, so I have always had it repaired if anything went wrong.

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When talking to the very nice person at Citizen, she said, ‘well, that price seems quite high, lets see what we can do about that.’ She came back with a quote about half of what the original was. I was happy.

Then, there was a delay because they needed some parts from Hong Kong. When they came, they were different to the original, silver instead of gold. So Citizen has offered to replace it with a new model for the repair cost! I will get a similar model.


I am very pleased with the way Citizen has handled this, they could have quite easily said the watch was not repairable and left it at that. I am glad to see good service still exists somewhere, and I will always recommend Citizen because of the way the handled this.

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